Shipping & Returns

Shipping Fees & Policies

Shipping fees will be calculated based on different criteria's’ such as size, weight, destination, price and shipping method. To calculate your shipping fees, add your items you would like to purchase into your shopping cart, select which shipping method you would like, proceed to checkout and you will be given your shipping fee prior to your order being placed. On orders with more than one item, you may be subject to an additional shipping charge which you would be notified of prior to us billing your credit card. L’ideale Gifts will always make every attempt possible to deliver your product (s) ordered on time. Certain shipping carriers will leave the package on the door step of the shipping address location, please not that is considered possession of the customer at that point. L’ideale Gifts is not responsible for any delays that may be caused by affiliated shipping carriers. For speed of service, we offer drop shipping to our customers on certain products. For Canada shipments, please note that orders become the possession of the customer once they leave the warehouse. Any issues that arise from Canadian customs, damages, refused goods incorrect address, delays are the SOLE RESPONSIBILITY of the customer. Please note that this policy is strictly enforced. Some local orders may be delivered using our own delivery fleet. (Email to check if set-up service is available for your item.)  Most orders are shipped UPS ground unless otherwise specified. UPS ground rates may apply. We do not ship on Saturday or Sunday. If your item is out of stock, we will contact you to let you know, and give you an estimate of when you can expect to receive it. If you do not want to wait you have the option of canceling the order at no charge

"Drop Shipped" Merchandise
Often, when we drop ship items they arrive just as quickly as if it was shipped directly from our warehouse. When we expect this to not be the case, you will be notified via E-Mail of the expected delivery date.

 

Returns
Returns are accepted with proper authorization. Authorization must be requested within 7 days of receipt of merchandise. The request must be done via e-mail. Returns and refusals, other than defectives are subject to a 15% restocking fee. Shipping costs are not reimbursed. Items returned which are sold as Free Shipping are subject to a 15% restocking fee and our actual shipping costs. Returns must have the original order number on the outside of the carton to be accepted. All contents and original packaging must be included and intact.

To return an item, please contact customer service by emailing us at CustomerService@LidealeGifts.com  for prior approval and to obtain a Return Authorization Number (RMA) number. If a customer needs to return an order, they need to make all shipping arrangement to get the product (s) back to us. We do not refund the cost of shipping on any returns. A Return Authorization is absolutely required in order to return any product (s), a restocking fee of up to 25% will apply to ANY order returned without prior authorization. Once items are received at L’ideale Gifts and we approve receipt, your account will then be credited. Refunds for returns will be processed within 10 days of inspection of merchandise.

 

Damages
All claims for broken, defective or damaged merchandise must be made within 7-days of delivery. Under no circumstances will L'ideale Gifts be responsible for any shipping charges other than UPS ground freight that may arise from damages, lost packages or incorrect items that may have shipped by accident.
All packing materials must be kept, regardless of apparent damage to packaging, in order for an inspection to take place by the parcel carrier. If packing is not with the item when UPS returns to pick up the box, they will not honor the claim. If no replacement is possible, a refund to your credit card will be issued. We will not be responsible for orders that get lost, arrive late, mislabeled boxes, processing mistakes or arrive damaged. ALL claims on damaged items. We urge you to place orders within a reasonable time frame to allow for situations that may arise. Please note that a valid damage claim is one where the item is either broken or not functional. All items on website have dimensions and weights listed.
Claims for damaged items will require proof of damages in the form of pictures sent to us. NO CLAIM WILL BE PROCESSED WITHOUT FORWARDED PICTURES. L'ideale Gifts deals in many types of materials. Variations in ceramics, porcelains, glass that occur naturally in production of these materials are not considered damages. Refused orders will still be charged freight charges incurred in shipping to destination.

 

Contact Info
If you have any questions or need to speak to us for any reason, please email us at CustomerService@LidealeGifts.com . We will be more than happy to assist you.

 

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